Yes, GALOCE provides technical support during the installation and operation of its products. We understand that customers may require guidance or assistance at various stages of the product lifecycle. And our technical support team is available to answer customer inquiries, provide instructions & troubleshooting assistance, and address any technical issues that may arise.

Customers can reach out us through emails, phones, or online chat. For after-sales issues, we will response within 1 hour and offer you satisfactory solutions.

GALOCE requires that all products returned must have a strict process review, the specific audit process is as follows:

• Timely feedback communication, After the purchase of products found problems or dissatisfaction, you can give priority to contact the sales manager to cooperate in analysis and solution.
• Submit a return or exchange request, After communicating with the sales, it is still impossible to determine and solve the product problem. If there is a demand for return or replacement, please explain the reasons and requirements for return or replacement to us.
• Review return and exchange applications, We will review the return request to confirm compliance with the return policy. If the conditions are met, we will agree to return the goods and provide relevant guidance.
• Prepare return and exchange items, The customer needs to prepare the product to be returned or exchanged and ensure that the product is intact, undamaged and accompanied by proof of original purchase.
• Express return and exchange items, Customers can choose to send the returned goods back to our company by express, clear shipping information or express tracking number.
• Processing a refund or exchange: In the case of a refund, we will conduct a refund operation in accordance with the return and exchange policy and refund the money to the customer. If it is a replacement, we will send the new product to the customer according to the customer's requirements.

During the evaluation stages, it is possible that the product will be disassembled to investigate for root cause. This is typically a destructive process and it is not possible to re-assemble. If the root cause is found to be manufacturer related, a replacement will be offered.

GALOCE will not be held responsible for product returned without no specific reason. Returns without the proper process are subject to rejection and returned at the customers expense.

Our shipping options may vary depending on the location and the nature of the product being shipped. 

Here are some common shipping options we offer: 

DHL,Fedex,UPS,TNT, EMS etc. The specific freight is quoted directly with the official preferential price. If you need to arrange payment at destination or other partners, which can also adjust flexibly.

We accept several payment methods, including: T/T , Trade Assurance, Paypal, Cash etc. Please note that the availability of payment methods may vary depending on your location and the specific product or service you are purchasing. Our sales team will provide you with detailed payment instructions and options during the ordering process.

Our delivery time can vary depending on the specific product and quantity ordered. Generally, for standard products, the delivery time is around 10 working days. However, for OEM customization or larger orders, the delivery time may be longer and will be communicated to you during the ordering process.

Yes, we accept OEM customization, including the sensor's range, output signal, electrical connections, installation options and housing. We have the ability to develop custom sensors to meet the specific requirements of your particular application.

So Please provide us with your specific requirements and we will work with you to create a customized solution.