Our technical support team is dedicated to solving any problems that occur during the entire life cycle of your use of our products.
Yes, GALOCE provides technical support during the installation and operation of its products. We understand that customers may require guidance or assistance at various stages of the product lifecycle. And our technical support team is available to answer customer inquiries, provide instructions & troubleshooting assistance, and address any technical issues that may arise.
Customers can reach out us through emails, phones, or online chat. For after-sales issues, we will response within 1 hour and offer you satisfactory solutions.
GAMICOS requires that all products returned must have a strict process review, the specific audit process is as follows:
During the evaluation stages, it is possible that the product will be disassembled to investigate for root cause. This is typically a destructive process and it is not possible to re-assemble. If the root cause is found to be manufacturer related, a replacement will be offered.
GAMICOS will not be held responsible for product returned without no specific reason. Returns without the proper process are subject to rejection and returned at the customers expense.
Our shipping options may vary depending on the location and the nature of the product being shipped.
Here are some common shipping options we offer:
DHL,Fedex,UPS,TNT, EMS etc. The specific freight is quoted directly with the official preferential price. If you need to arrange payment at destination or other partners, which can also adjust flexibly.
We accept several payment methods, including: T/T , Trade Assurance, Paypal, Cash etc. Please note that the availability of payment methods may vary depending on your location and the specific product or service you are purchasing. Our sales team will provide you with detailed payment instructions and options during the ordering process.
Our delivery time can vary depending on the specific product and quantity ordered. Generally, for standard products, the delivery time is around 10 working days. However, for OEM customization or larger orders, the delivery time may be longer and will be communicated to you during the ordering process.
Yes, we accept OEM customization, including the sensor's range, output signal, electrical connections, installation options and housing. We have the ability to develop custom sensors to meet the specific requirements of your particular application.
So Please provide us with your specific requirements and we will work with you to create a customized solution.
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